Have Questions About Your Order? Our Shipping FAQ Will Answer Them!
1. When will my order ship?
All orders placed Monday through Friday before 12:00 PM Central Time ship the same day. Orders placed after the cutoff or on weekends ship the next business day.
2. How fast will my order arrive?
Most orders arrive within 1–5 business days, depending on your location. All shipments leave from Memphis, TN, so nearby states often receive packages even faster.
3. Which carriers do you use?
We ship using UPS or USPS, depending on delivery speed and destination.
4. Do you provide tracking numbers?
Yes. Every order includes a tracking number so you can follow your shipment from Memphis to your doorstep. You can also use our Order Tracking Page to follow the progress of your order.
5. Do you ship to all 50 states?
We ship to all 50 states, but free shipping does not apply to Alaska or Hawaii. Orders to those states will require shipping charges. Please Contact Us and we’ll get you a price.
6. Do you ship to PO Boxes?
No. We do not ship to PO Boxes.
7. Do you ship to APO/FPO addresses?
Yes. We can ship to APO/FPO addresses via USPS.
8. Do you ship to UPS Access Point locations?
Yes, but the name on the order must match the name on the ID used for pickup.
9. How are orders packaged?
All products are shipped in new corrugated boxes, securely taped and cushioned for safe delivery. Blow molds receive special packaging and protection to prevent damage during transit.
10. Do you offer free shipping?
Yes. Free shipping applies to all orders within the continental United States. Alaska and Hawaii require additional shipping charges.
11. What happens if my package is delayed?
Holiday orders placed between November 1 and December 15 may require additional processing time due to seasonal volume. Carrier delays are rare but possible; tracking updates will reflect any changes.
12. What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We will assist with replacement or resolution.
13. What if I need to return an item?
Returns must be requested within 7 days of delivery and must be in unused, original condition.
Some items may be subject to a restocking fee. For full details, see our Shipping & Return Policy.