Ordering Policy

Viewing This Website

This website is best viewed on desktop computers using Firefox, Chrome, Safari (Mac Users) and Internet Explorer version 11. Visitors using earlier versions of Internet Explorer and Safari for Windows may encounter problems viewing the site and purchasing products from our online store.

ChristmasLightsCreations.com was designed using a responsive theme, meaning visitors using mobile devices will be able to navigate the site and purchase products. However, there may be differences in how the site appears depending upon which mobile device is used. We’ve made every effort to make this website mobile friendly, but if you encounter a problem please contact us.

Placing An Order

Establishing an account is the best way to help us process your order. Setting up an account will allow you to track your order, view your purchase history and save time when you place future orders.

When setting up an account with us, please provide your name, billing address, shipping address, telephone number and e-mail address. We must have all of that information to complete the billing and shipping processes.

Incorrect or missing information will slow down the process of completing your order. We will send you a notice if the information you provided us is incorrect or incomplete. Your order will not be processed until we have accurate and complete information.

If you want to use unique billing and shipping addresses you can do so during the checkout process.

If you have trouble using our shopping cart and are in need of assistance, please contact us via e-mail for assistance in placing your order. We respond to all e-mail support requests within 24 hours. We are closed on Sunday.

From September 1 until January 31 of every calendar year we do not accept telephone orders. If you’re uncomfortable placing your order using the website, we suggest asking a family member or friend to assist you.

UPS Delivery Issues

If the address you provided us is incorrect and we ship your order to the incorrect address, UPS may attempt to correct the address so that delivery can be made. In the event this happens UPS will charge us an Address Correction Fee which will be billed to you. We will not be responsible for the cost of correcting the address you provided us. When we bill your card for the UPS Address Correction Fee we will notify you via email and attach the UPS notification we received regarding the address correction.

In rare cases if the address you provided is incorrect and UPS is unable to correct the address and deliver your order, they will return the box(es) to us. When this occurs we will refund you the amount of purchase less the Return Shipping Charge we incurred from UPS. We will provide you with the documentation we received from UPS regarding their inability to correct your address and deliver your order.

Tax

Tax is applied to online purchases for those residing in the state of Tennessee only. Tax is applied for customers picking up at our warehouse in Memphis regardless of your state of residency.

Revising Your Order

Once you’ve placed an order it can not be revised. If you make a mistake or change your mind, you’ll need to cancel the order.

If you want to make changes or would like to to add products, please place a new order.

If you have any questions during the ordering process, please contact us via email. We’ll be happy to offer assistance to help you place the order and ensure the merchandise you select is what you want.

Cancelling Your Order

If for any reason you wish to cancel your order, you must do so within 24 hours of placing the order. You will be given a full refund for orders canceled within the 24 hour window. In addition, we cancel orders that have been in a Pending status for more than 24 hours.

Orders that have been shipped can not be canceled and you will not receive a refund.

Coupons

From time to time we’ll enable the use of coupons for a variety of discounts and special offers. We often employ coupons for customers navigating to the site from specific origins, such as our Newsletter, Google, Facebook and Twitter.

Coupons are applied during checkout and generally include some restrictions that limits their use to one per customer.

When prompted, enter the coupon code to apply the discount. If for any reason the discount isn’t applied to your purchase, please contact us.

Back Orders

Back orders are available for some of our more popular products. Purchasing a product on back order is no different than buying a product that we have in stock. You’ll pay for the product and we will ship it to you when we receive it, usually in July or August. Products available for back order will be shown as “in stock” with a message regarding back order availability. If any problems arise we’ll contact you via email, up to and including any situation that requires us to issue you a full refund.

Wholesale Orders

Christmas Lights Creations LLC offers qualified businesses the ability to purchase all of our products wholesale, including blow molds and replacement blow mold light cords. If you are a business owner and wish to discuss wholesale pricing please see our Wholesale Customers page for all the conditions and requirements.

Local Pickup From Warehouse

Customers are welcome to pickup from our warehouse in Memphis. However, there are conditions that must be met to do so.

We will not make arrangements to meet with customers at our warehouse so that you can “look around.” You can view our products on the Website and make a determination what you’d like to purchase. When you’ve reached a decision, please contact us with your name, telephone number, the products you wish to purchase, and the day and time you’d like to pickup.

Some of the products on our Website include the cost of shipping. The prices for picking up from our warehouse do not include the cost of shipping. Our retail prices are constantly evolving, therefore you can download our current local retail prices. Customers picking up from our warehouse may pay by cash, check or credit card. Tennessee and Shelby County sales tax will be added to the cost of the product at a rate of 9.25 percent. If you represent a tax exempt entity, you must present a valid Tax Exempt Certificate and a W-9.

The warehouse is open Monday through Friday. We will attempt to meet with you at a time that works with your schedule, but we generally meet with customers between 8:00 a.m. and 3:00 p.m. Monday through Friday.

Ordering Policy April 6, 2013
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Warehouse Location

4289 Concorde Road
Memphis, Tennessee 38118
901-337-2782
Appointment Only!