Shipping and Return Policy

Shipping Policy

Please read all of our terms and conditions carefully regarding shipping, damages, defective merchandise, ordering, payment terms, warranties, shortages, and returns. Regardless if you read these terms and conditions, you will be bound to the policies herein.

ChristmasLightsCreations.com uses UPS for all of our domestic shipping needs, and the USPS for international and American territories shipping. We ship to all 50 states, Puerto Rico, Guam, the Marshall Islands, the Northern Mariana Islands, the U.S. Virgin Islands, the U.S. Minor Outlying Islands and American Samoa. We can ship your items to residences, businesses, churches and schools. We do not ship to P.O. Boxes and we do not offer Sunday or holiday delivery.

We offer free domestic shipping to the contiguous 48 states with a $125 minimum purchase. Free Shipping is NOT available for residents of Alaska, Hawaii, Puerto Rico, Guam, the Marshall Islands, the Northern Mariana Islands, the U.S. Virgin Islands, the U.S. Minor Outlying Islands and American Samoa. Please contact us via email for shipping costs to those areas where free shipping is not available.

All orders placed before 12:00 PM Central Time Monday through Friday will ship the same day. Orders placed after 12:00 PM Monday through Thursday will ship the following day, and orders placed after 12:00 PM on Friday will ship on Monday, excluding holidays.

Any orders placed on observed holidays will ship the next business day, excluding Sunday. Observed holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving and Christmas.

Between November 1 and December 15 orders will take a longer to process, usually two business days. Please keep this in mind when placing an order during this time frame.

When placing orders on this Website, you are responsible for entering a correct shipping address. ChristmasLightsCreations.com will not be responsible for any order sent to an incorrect shipping address entered by you.

All of our products are shipped using a variety of customer selected methods, including UPS Ground, UPS Surepost, UPS Next Day Air, UPS Second Day Air, USPS Priority Mail, and USPS Priority Mail International. Depending on where you reside, most domestic shipments via UPS Ground will arrive in one to five business days, excluding Sunday and holidays. For customers residing in Hawaii and Alaska, your order may take up to seven business days and for customers in Puerto Rico, Guam, the Marshall Islands, the Northern Mariana Islands, the U.S. Virgin Islands, the U.S. Minor Outlying Islands and American Samoa orders will arrive in six to 10 business days.

Our Shopping Cart will offer you multiple shipping options for orders less than $125. The estimated delivery times will also be visible giving you an opportunity to select a shipping method that works best for you. These shipment methods are based on business day delivery, not actual number of days. For example, if you select Next Day shipping during checkout and the order is placed after our 12:00 PM cutoff, your order will ship the following business day and will deliver the next business day.

Christmas Lights Creations LLC reserves the exclusive right to ship orders exceeding $125 via the most economical method we deem appropriate.

For customers placing orders of $125 or more and are in need of expedited shipping, please contact us via email. You will be responsible for the additional shipping cost.

See the current UPS Ground Service Map for estimated transit times to determine when your order will arrive.

Depending on your order, items may be packaged in one box while some orders may require that we ship items in multiple boxes.

All blow molds are shipped in new boxes or the manufacturer’s original box. We generally bubble wrap each mold and add packing material to protect them. However, in some cases we may not be able to bubble wrap every mold. This usually occurs for products that are shipped in the manufacturer’s original box and for especially large items. In addition, some blow molds that aren’t painted will not have bubble wrap. All lights and replacement bulbs are shipped in new boxes or padded envelopes with additional packing material used to prevent the items from moving while in transit.

Partial Orders

We will not ship partial orders.

Order Tracking

Once an order has been completed a tracking number will be provided to you. That tracking number can be accessed via our Website on the Order Tracking page and it will be included in the confirmation e-mail we send once you’re order has been completed. You will also receive an e-mail notification from UPS with a link to the tracking page. You can following the progress of the package throughout the shipping process by using the tracking link at any time.

Once your order has been delivered, we will receive a confirmation from UPS. If you do not receive your order within seven business days, please contact us so that we can initiate an investigation.

If we receive delivery confirmation but you claim that the merchandise hasn’t been delivered, we will obtain a proof of delivery from UPS.

If that proof of delivery shows your merchandise was delivered to the address you entered during the checkout process, we will consider the merchandise delivered.

Once the above conditions have been met, no refunds will be issued regardless if you continue to claim non-receipt of the merchandise.

UPS Access Point Alternative Delivery Option

Orders are shipped to the address you provided. Once the order has been processed through Worldship we will not revise the delivery address, even if the box has not picked up from our warehouse.

Customers may log into their UPS account and revise the delivery location to a UPS Access Point. However, once you have selected to revise the delivery address you are responsible for picking up the box from the Access Point. Your order will be held at the Access Point for a period of 10 days and can be picked up during normal business hours.

Customers that have chosen to revise the delivery address to an Access Point need to be aware that UPS will hold the box or boxes for a period of 10 days. You will receive a notification from UPS that the box or boxes is reaching the maximum amount of time that it can be held at the Access Point. If you do not pick up the box or boxes from the Access Point UPS will return your order to our warehouse. Christmas Lights Creations is not responsible if you fail to pick up your order from the Access Point.

When we receive the returned order at our warehouse, we will deduct the cost of the return shipping and you will be assessed a $10 restocking fee. We will not ship the product back to you under any circumstances. There are no exceptions to this policy. Refunds will be issued the same day we receive the returned product via the payment method you used to make the original purchase.

If you attempt to reorder the product we will cancel the order and issue a refund.

Holiday Season Orders

Orders placed from December 12 to December 22 are subject to delays due to increased shipping during the holidays. If you place an order during this period, we can not guarantee that your order will arrive before Christmas. Please keep this in mind during the holiday season.

International Shipping

Christmas Lights Creations offers consumers in Canada, the United Kingdom, Ireland, Australia, New Zealand and Gibraltar the opportunity to purchase our blow mold products through our eCrater store. Please read the Limited International Shipping post for complete information.

Return Policy

Returns are accepted in the event we shipped the wrong item to you or if the item(s) delivered to you were damaged or defective.

We will not accept returns because you decided the merchandise wasn’t to your liking. We will also not accept returns because you changed your mind about your purchase. All sale products are sold AS IS and CAN NOT be returned.

The time to determine if you want to purchase an item is when you place an order, not after we’ve processed, shipped and delivered the merchandise to you.

The terms for returning damaged or defective items, or for orders where we sent you the wrong item(s), are outlined below.

Damaged/Defective Items

While we can guarantee that the items you purchase from us are new and have been packed with care, we can not guarantee what may happen while your items are in transit. Despite our best efforts, there will be times when you receive an item or items that have been damaged. A product is considered damaged when it arrives to you cracked, dented or broken. Blow molds that are delivered to you with paint scuffs, paint over spray or paint variances are NOT considered damaged. Please read our Product Warranty policy regarding specific terms related to blow molds.

In addition, we can’t test every electrical product found on ChristmasLightsCreations.com. Those items include all Christmas lights, electric plugs, electric cords found in every blow mold, and replacement light cords Therefore, it’s possible a defective item(s) may be shipped to you without our knowledge.

Upon receipt of your order, if you discover that an item or items have been damaged we will replace them at no cost to you. However, the following conditions apply.

You must contact us via e-mail only within five days of receipt of your order. Any notice received after the five-day period will not be honored. The reason we ask you to contact us via e-mail is to provide us with a written record that will support your claim and help us initiate a damage claim. Please provide your order number and photographic evidence of the damaged product(s).

Once we have received your notice, we ask that you place the damaged item(s) back in the original box we used to ship to you, including all packing materials, inserts, manuals, warranty cards (without any writing) and all accessories. The original retail packaging must be sealed as well as the original shipping box we sent. We will provide you with instructions via e-mail how to return the item(s) to us.

We must receive the returned item(s) from you within 14 days after initiating the return process. Damaged or defective merchandise returned to us after 14 days will not be accepted and you will not be issued a refund. If we receive the returned merchandise within the 14-day period, we will ship the replacement(s) item(s) to you within two days. In the event that the item(s) in question are out of stock, we will notify you when we expect to ship the replacement(s).

You will have to bear the cost of shipping the replacement item(s).

Damaged or defective items that haven’t been returned based on the conditions set forth will be returned to you and you will not receive a refund.

Specific Terms Related to Blow Mold Replacement Light Cords

In the event you claim the Blow Mold Light Cords purchased from us are defective, we will provide you with a return shipping label. You will need to repackage the merchandise in the box or padded envelope we used to ship the product to you. In some cases you may need to purchase a box or padded envelope to return the product. We will not reimburse you for boxes, envelopes, tape or packing materials used to return a product to us.

You will need to drop off the box or envelope at the nearest UPS Store. We will not have UPS come to your home or business to pick up the return.

When we receive the returned product we will test them to ensure they are in fact defective. We will make a video of this process. If we discover the returned product works, we will contact you via email with a link to the video to provide you proof of our test results.

We will refund the original purchase price of the product, but we will deduct the cost of the return shipping cost we paid to have you send the product to us and we will charge you a 15% restocking fee based on the original purchase price.

There are no exceptions to this damaged and defective item(s) policy.

Wrong Item/Wrong Quantity Shipped

In the event we make a mistake and send you the wrong item, you will need to return the wrong item to us. We will pay the cost of shipping for the returned item(s).

If we sent you a quantity that was less than what you ordered, we will send you the additional item(s) without charge. If we sent a quantity that was more than what you ordered, please contact us and we will give you instructions on how to return the item(s). We will pay for the cost of returning the overages to us. Please provide your order number and photographic evidence of the incorrect item(s).

Local Pickup

Customers residing in the Memphis area are welcome to pick up orders from us at our warehouse located at 4289 Concorde Road. Local pick ups are available Monday through Friday, 7:00 a.m. to 3:30 p.m. We are closed on Saturday and Sunday.

Shipping and Return Policy April 6, 2013
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Warehouse Location

4289 Concorde Road
Memphis, Tennessee 38118
901-337-2782
Appointment Only!