Shipping and Return Policy

Shipping Policy

Please read all of our terms and conditions carefully regarding shipping, damages, defective merchandise, ordering, payment terms, warranties, shortages, and returns. Regardless if you read these terms and conditions, you will be bound to the policies herein.

ChristmasLightsCreations.com uses UPS for all of our shipping needs. We ship to all 50 states. We can ship your items to residences, businesses, churches and schools. We do not ship to P.O. Boxes and we do not offer Sunday or holiday delivery.

While we would like to sell our products to residents of other nation’s, at this time we do not ship beyond the U.S.

We offer free shipping with a $99.00 minimum purchase. Free Shipping is NOT available for residents of Alaska and Hawaii.

All orders placed before 1:00 PM Central Time Monday through Friday will ship the same day. Orders placed after 1:00 PM Monday through Thursday will ship the following day, and orders placed after 1:00 PM on Friday will ship on Monday, excluding holidays.

Any orders placed on holidays will ship the next day, excluding Sunday. Orders received on observed holidays will be processed the following business day. Observed holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving and Christmas.

Between November 15 and December 15 orders will take a little longer to process, usually two to three days. Please keep this in mind when placing an order during this time frame.

When placing orders on this Website, you are responsible for entering a correct shipping address. ChristmasLightsCreations.com will not be responsible for any order sent to an incorrect shipping address entered by you.

The majority of our products are shipped using UPS Ground. Depending on where you reside, most domestic shipments via UPS Ground will arrive in one to four business days, excluding Saturday, Sunday and holidays. However, for customers residing in Hawaii and Alaska, your order may take up to seven business days.

Our Shopping Cart will offer you three shipping options for orders less than $99.00. You can select Ground, Next Day or Second Day delivery. For customers placing orders of $99.00 or more and are in need of expedited shipping, please contact us. You will be responsible for the additional shipping cost.

See the current UPS Ground Service Map for estimated transit times to determine when your order will arrive.

Depending on your order, items may be packaged in one box while some orders may require that we ship items in multiple boxes.

All blow molds are shipped in new boxes or the manufacturer’s original box. We generally bubble wrap each mold and add packing material to protect them. However, in some cases we may not be able to bubble wrap every mold. This usually occurs for products that are shipped in the manufacturer’s original box and for especially large items. All lights and replacement bulbs are shipped in new boxes with additional packing material used to prevent the items from moving while in transit.

Partial Orders

We will not ship partial orders.

Order Tracking

Once an order has been placed a tracking number will be provided to you. That tracking number can be accessed via our Website on the Order Tracking page and it will be included in the confirmation e-mail we send once you’re order has been completed. You will also receive an e-mail notification from UPS with a link to the tracking page. You can following the progress of the package throughout the shipping process by using the tracking link at any time.

Once your order has been delivered, we will receive a confirmation from UPS. If you do not receive your order within seven business days, please contact us so that we can initiate an investigation.

If we receive delivery confirmation but you claim that the merchandise hasn’t been delivered, we will obtain a proof of delivery from UPS.

If that proof of delivery shows your merchandise was delivered to the address you entered during the checkout process, we will consider the merchandise delivered.

Once the above conditions have been met, no refunds will be issued regardless if you continue to claim non-receipt of the merchandise.

Holiday Season Orders

Orders placed from December 15 to December 22 are subject to delays due to increased shipping during the holidays. If you place an order during this period, we can not guarantee that your order will arrive before Christmas. Please keep this in mind during the holiday season.

Return Policy

Returns are accepted in the event we shipped the wrong item to you or if the item(s) delivered to you were damaged or defective.

We will not accept returns because you decided the merchandise wasn’t to your liking. We will also not accept returns because you changed your mind about your purchase. All sale products are sold AS IS and CAN NOT be returned.

The time to determine if you want to purchase an item is when you place an order, not after we’ve processed, shipped and delivered the merchandise to you.

The terms for returning damaged or defective items, or for orders where we sent you the wrong item(s), are outlined below.

Damaged/Defective Items

While we can guarantee that the items you purchase from us are new and have been packed with care, we can not guarantee what may happen while your items are in transit. Despite our best efforts, there will be times when you receive an item or items that have been damaged. A product is considered damaged when it arrives to you cracked, dented or broken. Blow molds that are delivered to you with paint scuffs, paint over spray or paint variances are NOT considered damaged. Please read our Product Warranty policy regarding specific terms related to blow molds.

In addition, we can’t test every electrical product found on ChristmasLightsCreations.com. Those items include all Christmas lights, electric plugs and electric cords found in every blow mold. Therefore, it’s possible a defective item(s) may be shipped to you without our knowledge.

Upon receipt of your order, if you discover that an item or items have been damaged or if any of the merchandise is defective, we will replace them at no cost to you. However, the following conditions apply.

You must contact us via e-mail only within five days of receipt of your order. Any notice received after the five-day period will not be honored. The reason we ask you to contact us via e-mail is to provide us with a written record that will support your claim and help us initiate a damage claim. Please provide your order number and photographic evidence of the damaged, defective or incorrect item(s).

Once we have received your notice, we ask that you place the damaged or defective item(s) back in the original box we used to ship to you, including all packing materials, inserts, manuals, warranty cards (without any writing) and all accessories. The original retail packaging must be sealed as well as the original shipping box we sent. We will provide you with instructions via e-mail how to return the item(s) to us. You will also be given a Return Merchandise Number to write on the Bill of Lading and the box.

We must receive the returned item(s) from you within 14 days after initiating the return process. Damaged or defective merchandise returned to us after 14 days will not be accepted and you will not be issued a refund. If we receive the returned merchandise within the 14-day period, we will ship the replacement(s) item(s) to you within two days. In the event that the item(s) in question are out of stock, we will notify you when we expect to ship the replacement(s).

You will have to bear the cost of shipping the replacement item(s).

Damaged or defective items shipped to us without a Return Merchandise Number or that haven’t been returned based on the conditions set forth will be returned to you and you will not receive a refund.

There are no exceptions to this damaged item(s) policy.

Wrong Item/Wrong Quantity Shipped

In the event we make a mistake and send you the wrong item, we will ship the correct item to you at no charge. However, before the new item can be sent you will need to return the wrong item to us. We will pay the cost of shipping for the returned item(s).

If we sent you a quantity that was less than what you ordered, we will send you the additional item(s) without charge. If we sent a quantity that was more than what you ordered, please contact us and we will give you instructions on how to return the item(s). We will pay for the cost of returning the overages to us. Please provide your order number and photographic evidence of the incorrect item(s).

Local Pickup

Customers residing in the Memphis area are welcome to pick up orders from us at our warehouse located at 4841 Summer Avenue. Local pick ups are available Monday through Friday, 9:00 a.m. to 2:00 p.m. and 9:00 a.m. to 12:00 p.m. on Saturday. We are closed on Sunday.

Shipping and Return Policy April 6, 2013
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Warehouse Location

4289 Concorde Road
Memphis, Tennessee 38118
901-337-2782
Appointment Only!

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